(Alameda County)

IHSS Programs

IHSS is a state program administered by Alameda County. IHSS provides homecare assistance to eligible aged, blind or disabled individuals.

This assistance allows program participants to live safely and independently in their homes rather than living in institutions or nursing homes. The IHSS program supports this by paying a provider to provide domestic and/or personal care services.

An IHSS social worker approves the services based on the recipient’s need. The recipient then selects and hires a provider to provide the services. To apply for IHSS in Alameda County

For seniors and disabled who need assistance in the home:

Call IHSS at (510) 577-1800 or
Go to the Alameda County Social Services website

Find My IHSS Social Worker

Call IHSS at (510) 577-1900 or
Go to the Alameda County Social Services web portal.

IHSS Providers

Getting Paid by IHSS

For providers hired by IHSS recipients

Enrollment Packet

The Enrollment Packet is the employment paperwork for newly hired providers
IHSS recipients request packets by calling IHSS at (510) 577-1900 or visiting IHSS Offices.
The recipient and provider must complete and sign the enrollment forms and return them to IHSS in person or by mail.

IHSS Orientation

Providers new to IHSS must attend the 1.5 hour IHSS Orientation. The orientation is held at the IHSS Offices.
The IHSS Orientations are held daily Orientation Schedule
At the orientation providers will watch a state-mandated video about IHSS and show the county staff an original, unexpired government photo ID and signed social security card.

Background Check

Mandatory fingerprinting for IHSS providers

Pick up the form “Request for Live Scan Service” during the orientation or M-F at the IHSS Offices OR download and print the Request for Live Scan. LIVESCAN FORM
The provider must not have been convicted or in jail within the last ten years for elder abuse, child abuse, fraud or other violent offenses.
The provider takes the form to any live scan vendor and pays the cost of the Live Scan. A list of vendors is available at the IHSS Offices or check the State Attorney General’s website.

First Timesheet

The first timesheet is mailed from the Payrolling Center to the provider after enrollment forms, orientation and background check have been processed.
Enrollment can take a month or more. Call IHSS Payroll (510) 577-1877 (enter your information and wait for the system to give you the option to search by consumer last name for your payroll specialist) or visit IHSS Offices if the timesheet is not received.

Payroll Problem Resolution

Providers can call, visit or write payroll (IHSS Contact Information) to resolve any of the following:

Enrollment of new workers
Terminate workers at recipients’ request
Mail initial and replacement timesheets
Help with lost or late paychecks
Process change of address
Process Workers’ Compensation claims
Handle providers’ employment and income verification
(request at least 10 business days before needed)

Direct deposit questions?

Call the Direct Deposit Help Desk toll free at 1 (866) 376-7066.

Share of Cost questions?

See Share of Cost factsheet (English | Spanish | Chinese) for details on how Share of Cost works.

General Information

Visit IHSS Office

Office Hours

Monday through Friday
8:30 AM to 5:00 PM

Contact IHSS by Phone

Providers call Payroll at (510) 577-1877
Recipient find IHSS information at (510) 577-1900
Recipients apply for IHSS at (510) 577-1800

Internet

Payroll Hours