Customer Service

We offer several options to Chat with us online, here’s how to find the right one for you.

Mobile Chat - the best option for existing HSBC Mobile Banking App 1 customers

• Available on Android TM and iOS® to HSBC US Mobile Banking App 1 users
• Using the HSBC US Mobile Banking App provides added security and you can start a transaction with our agents without additional verification
• Conversations that happen in Mobile Chat can continue on Personal Internet Banking, with access to the full conversation history
• Simply log into the HSBC US Mobile Banking App and start your Chat

Apple Business Messages® – for Apple® device users who don’t use the HSBC Mobile Banking App

• Available for Apple® devices only
• You will need to verify your identity with our agents when conversations involve account-specific questions
• You can access chat history in the Apple Messages app and continue prior Apple Business Messages conversations

Web Chat - for users who do not have the app and use their desktop to do their banking

• You may need to verify your identity with our agents when conversations involve account-specific questions
• Conversations that happen in Personal Internet Banking can continue on Mobile Chat, with access to the full conversation history

Regardless of which option you choose you can get information, help and complete almost all transactions including making a payment, moving and/or transferring money, checking your accounts or rewards, updating your information and more.

Choose your help topic

Select a popular topic below and get connected with a Web Chat agent immediately.

Get answers to common questions

Visit our Help & FAQ Center to get guidance for common support topics.

Need another way to get in touch?

Message us

Apple Business Messages®:

iOS users message us from the HSBC Mobile Banking App.

Talk to us

HSBC Premier: 888.662.4722

Outside the US or Canada: 716.841.6866

HSBC Securities Wealth Services Desk: 800.662.3343

Outside the US or Canada: 847.876.1574

Mon - Fri 8am - 6pm ET

Personal Banking: 800.975.4722

Outside the US or Canada: 716.841.7212

Mon - Sun 7am - 9pm ET

HSBC Advance: 866.584.4722

Outside the US or Canada: 716.841.4477

Mon - Sun 7am - 9pm ET

Mortgage Customer Service: 855.527.8400

Outside the US or Canada: 847.320.6200

Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET

Premier Mortgage Customer Service: 855.806.4660

Outside the US or Canada: 716.841.7212

Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET

Jade Mortgage Customer Service: 855.806.4661

Outside the US or Canada: 716.841.7212

Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET

Private Bank Mortgage Customer Service: 855.806.4664

Outside the US or Canada: 716.841.7212

Mon - Fri 8am - 8pm ET, Sat 8am - 5pm ET

Lost/Stolen Cards: 800.462.1874

Outside the US or Canada: 716.841.7212

Find a Wealth Center

Write to us

HSBC Customer Service Address

HSBC Bank USA, N.A.
P.O. Box 9
Buffalo, NY 14240

Premier Banking

HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240

Mortgages

Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Need to get in touch?

Find your Wealth Center

Simply enter your postcode or location to pinpoint your nearest Wealth Center on the map.

Feedback and complaints

Your views and feedback are key to improving the products and services we offer.

1 Data rate charges from your service provider may apply. HSBC Bank USA, N.A. is not responsible for these charges. Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Deposit amount limits may apply. HSBC Mobile Banking App is available for iPhone®, iPad®, Android TM devices and must be downloaded from the App Store TM or Google Play TM .

In order to view your accounts via the HSBC Mobile Banking App and use Mobile Chat, you need to be registered.

Apple, Apple Business Messages, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

Android and Google Play are trademarks of Google LLC.

App Store is a registered trademark of Apple Inc.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries.

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.